Refund Policy: 100% Satisfaction Guarantee
At Her Eden Glow, our commitment is to ensure your complete satisfaction with our skincare products. We stand by the quality of our formulations and the effectiveness of our products. If, for any reason, you are not entirely satisfied with your purchase, we offer a straightforward and customer-friendly refund policy.
Our 100% Satisfaction Guarantee includes:
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Full Refund: We are confident in the efficacy of our skincare products. If you are not completely satisfied with your purchase, simply contact our customer service team. We will provide you with instructions on returning the product, and upon receipt, we will issue a full refund of the purchase price, excluding shipping fees.
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Easy Returns Process: Returning a product is hassle-free. Contact our customer service team at [email protected] or +447359017620 to initiate the return process. Please include your order number, the reason for return, and any relevant details. Our team will guide you through the next steps.
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Refund Timeframe: Once we receive your returned item, please allow 7 business days for the refund to be processed. The timing may vary depending on your payment method.
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Shipping Costs: Please note that shipping costs associated with the original purchase are non-refundable. The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
Contact Us: For any inquiries or to initiate a return, please contact our customer service team at [email protected] or +447359017620.
Your satisfaction is our top priority, and we appreciate the trust you place in us. Thank you for choosing us for your skincare needs.
Best regards,
Her Eden Glow